FAQs

WHERE CAN I BUY KONFETTI PARTIES PRODUCTS?

Currently you can buy all our party sets and party gear through our website and Takealot.

WHAT IF I'VE RECEIVED A DAMAGED SET?

All our products undergo quality assurance testing before they are sent out. But sometimes mistakes do happen. If you receive a damaged or defective set, please check our delivery and returns page .

IS IT SAFE TO SHOP WITH YOU?

We take the security of your payment and personal information seriously, and the information received will be kept confidential. Your information will never be given or sold to a third party.

COLOURS

We've made our best efforts to display all our products colours on our website as accurately as possible. However, some colours may vary slightly due to screen you are viewing our products on.

PRICE CHANGES

Prices are based on current costs and therefore subject to change without notice.

HOW DO I CANCEL MY ORDER?

You can cancel your order anytime before it ships our warehouse by submitting a Support Request via our Contact Us Page.

WHAT IF I ORDER SOMETHING THAT IS OUT OF STOCK?

If a product goes out of stock, it will reflect as such on the website. While we strive to minimize instances of selling out-of-stock products, our digital platform may still encounter situations where an item becomes unavailable after you've placed an order. If this occurs, rest assured that we will promptly notify you regarding the out-of-stock status. At that point, you will have the choice to receive a refund for any funds you've already paid towards the purchase. Our goal is to ensure transparency and provide appropriate options in such situations.